Can I get colour swatches?


Yes, of course. Once you have booked with me I will send out the swatches allowing you to colour match at home.

The photos on the website don’t do the colours and lovely shimmery nature of the card justice!




Are envelopes included?


Yes, standard pearlescent White and Cream envelopes are included with your chosen design. Should you want matching coloured envelopes there will be an extra charge of 50p per item as they are hand finished. Please note that certain dark colours cannot be printed directly onto.




Can you print the names on my invites, envelopes, and place cards?


Yes, guest names can be printed onto your invite for 25p (per item), guest addresses can be printed onto your envelopes for 25p (per item). The reason I charge extra for printing names and addresses is not so much to cover the cost of the ink but because I have to process all the information and get it in the correct place!




Does my Invitation include an RSVP card?


Some design come with RSVPs with enevlopes included (Lyn & Jeni) while others have inserts that can be used as RSVP cards but they don't come with envelopes (AIilsa, Stacey, Zoe). Separate RSVP cards (with envelopes) can be added if you want them. But if you don’t, this is a great way to keep the cost down as you’re not paying a premium for something you don’t need!




Do you have a minimum order?


No, I don’t have a minimum order. This is a personalized service!

Consideration will be given to On the Day stationery orders (if you have not previously ordered Invitations) only if existing workload allows.




How many invitations should I order?


Remember, you don’t need an invitation for every guest! Usually it’s one per couple or family, with only a few being for individuals. I would also suggest ordering a few extra for last minute guest changes and in case of any mistakes or accidents!




When should I post my invitations?


Traditional, wedding invitations were sent out about 6 weeks before the wedding, however, I would suggest that you aim to send your invitations 4 to 6 months before. This gives your guests plenty of time to respond and make any necessary travel arrangements and it also gives you time to gather in RSVP’s and get organised. If you have guests traveling from far away or if it’s a busy Bank Holiday weekend it might be worth sending Save the Date cards up to 12 months before your wedding.




Do I need to order all my stationery in one go?


No, you can order your Save the Dates and/or Invitations first giving me an estimate of how many other On the Day Stationery you require. Numbers can be confirmed closer to your wedding and sent out separately (but remember there will be a delivery charge for this too).




What types of payment do you accept?


You can pay by Bank Transfer or by online by card (through a payment gateway provided by Squareup UK) by emailed invoice. In line with current regulations, there will be no charge for paying by card.




Can I cancel my order and get a refund?


If you have paid a Booking Fee then you can cancel at any time and choose not to pay anything further (no design will be created and materials ordered). Your Booking fee is non refundable.

Payment is requested in full before I create your stationery in order to cover cost of ordering materials and use of my time. This payment will not be refunded should you wish to cancel your order. Please condiser taking out wedding insurance to cover unforseen events in the run up to your wedding.




How much will Delivery cost?


Delivery is included in the Sample price.

Standard delivery will be sent via Courier (for which your signature will be required, due to the bulky nature of the parcel and level of insurance required. The cost of this is £15, which will be added to your invoice. This cost also includes packing materials to ensure your stationery arrives in the same condition it left in!

Should you be in the local area you are very welcome to arrange a mutually convenient time to pick it up.




How much will it cost to post my invites to my Guests?


It’s best to check the Royal Mail website to get up to date postage prices as some designs may be ‘thick’ and will require a Large Letter Stamp.




Can we meet in person?


The way I work is deisgned so that I can post and email you all the bits you will need to organise your Wedding Stationery. (This way you can boss your 'wedmin' and stay in your slippers!)

If you’re in the Dumfries area we can arrange an appointment that suits us both and have a chat over a coffee. If you’re bit further away, I’m always available to speak with you over the phone, or on FaceTime.




Do you have a pricelist?


Yes, to view the current price list please click here




Can I book in advance with you?


Yes, of course! I actively encourage it so that I don't have to turn couples away if there is a busy period! I hate having to do that. I don't need to know designs or exact numbers at this stage, we can work it out later! I ask for a non refundable £30 Booking Fee to keep a space in my diary for when you need your stationery. I work on a production slot system so all I need to know is when you want to send your invites so that I can get you booked in for the month before, e.g. if you want to send them in May I'll book you in for April (and I'll need your final wedding details and choices for the end of March). As well as securing your wedding date, the Booking Fee covers postage of colour swatches, admin, and hardcopy proofs.




Do I need to know my exact colours and numbers when I book?


No! I only ask for a rough number of the design you like so that I can work out how long a production slot I need for you eg, 25 or 150 invites. Once you've booked, I'll send you colour swatches, and we can start to work on your details. If you're an organised bride booking in more than a year in advance then I will contact you at the right time to get the process started. So by then you'll have a better idea of your numbers.





Faq's

HBZ GEO LR.jpg
HANDMADE BY ZARA
Crossmichael, Dumfries & Galloway, Scotland, DG7 3BN

Photography ©